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<\/a><\/figure>\n<\/div>\n\n\nWhat Causes the Netflix Error Code UI-113?<\/h2>\n\n\n\n
The Netflix error code UI-113 is particular to the Netflix client on smart TVs, set-top boxes, gaming consoles, and other streaming devices. According to Netflix<\/a>, the error indicates a problem with information stored on your device. Netflix doesn\u2019t precisely specify what this \u201cinformation\u201d is, but from our research and projection, we suspect the following factors to be the root causes of the error:<\/p>\n\n\n\n First off, confirm that your internet connection is up and running. If your TV or streaming device has a web browser, launch it and visit any website. You could also open other internet-dependent apps and check if they work.<\/p>\n\n\n\n Disconnect and reconnect your streaming device from your Wi-Fi router, or switch to an Ethernet network and select Try Again<\/strong> on the error page. If you\u2019re using Netflix with a VPN<\/a> on your device, disable the VPN and check if that resolves the issue.<\/p>\n\n\n Improving the strength of your Wi-Fi signal can also resolve errors induced by poor wireless connection. Elevate your router to a higher position or move the router closer to your streaming device. You should also ensure that objects that could cause network interference (electronic appliances, microwaves, concrete walls, etc.) aren’t standing between the router and your streaming device.<\/p>\n\n\n\n If you can\u2019t reposition your router or streaming device, use a Wi-Fi extender to boost your network performance. You also need to confirm that the network your device is connected to allows Netflix streaming. Contact your internet provider or network administrator to report the problem.<\/p>\n\n\n\n Restart your router or reset it to factory default if the problem persists. <\/p>\n\n\n\n If the Netflix UI-113 error is due to a temporary malfunction, closing and reopening the app is a quick and easy fix. You should also consider restarting Netflix if it\u2019s the only internet-dependent app that isn\u2019t working correctly on your device.<\/p>\n\n\n Close Netflix, wait for some seconds, relaunch the app and check if you can now stream movies. You should also close other applications you aren\u2019t using. That\u2019ll free up memory for Netflix to work smoothly.<\/p>\n\n\n\n Devices like the Amazon Fire TV Stick have an option to force stop or forcefully terminate an app\u2019s foreground and background processes. Check your device\u2019s instruction manual to learn how to close and force-stop applications.<\/p>\n\n\n\n It\u2019s unlikely that this error is borne out of server downtime or outage, but you should still confirm that everything is working correctly on Netflix\u2019s end. Launch the web browser on your streaming device or smartphone and check Netflix\u2019s server status on DownDetector<\/a>.<\/p>\n\n\n If the site monitoring tool reports an issue with Netflix, wait until the server outage is fixed and try again. Clearing your Netflix account cookies could also help pinpoint the source of the error.<\/p>\n\n\n\n Run the troubleshooting test below the steps below using your computer, smartphone, or tablet. <\/p>\n\n\n\n That\u2019ll clear Netflix\u2019s cookies and redirect you to Netflix\u2019s homepage. If you\u2019re unable to sign in to Netflix, or Netflix displays an error message, then there\u2019s a problem somewhere on Netflix\u2019s end. Contact Netflix Customer Support<\/a> or keep a tab on the Netflix status page on DownDetector to know when the issue(s) is resolved.<\/p>\n\n\n\n Disconnect your Netflix account from the Netflix app on your streaming device and sign back in. That\u2019ll help refresh your account and resolve any information conflict causing the Netflix UI-113 error.<\/p>\n\n\n\n If you don\u2019t know how to sign out of Netflix on your device, visit the Netflix device management page<\/a> in your browser and select Sign Out<\/strong>.<\/p>\n\n\n That\u2019ll disconnect your Netflix account from your smart TV, set-top box, and any device with access to the account. Afterward, close and reopen the Netflix app, and sign in with your account information.<\/p>\n\n\n\n As mentioned earlier, the UI-113 error is an indication that certain information stored on your device needs to be refreshed. If your streaming device allows for it, clear Netflix’s cache file and storage data.<\/p>\n\n\n\n On Fire TV devices, for example, head to Settings<\/strong> > Applications<\/strong> > Manage Installed Applications<\/strong> > Netflix<\/strong> and select both Clear cache<\/strong> and Clear data<\/strong>.<\/p>\n\n\n\n
1. Check Your Internet Connection<\/h2>\n\n\n
<\/a><\/figure>\n<\/div>\n\n\n<\/a><\/figure>\n<\/div>\n\n\n2. Close or Force Stop Netflix<\/h2>\n\n\n\n
<\/a><\/figure>\n<\/div>\n\n\n3. Check for Server-Side Connectivity Issues<\/h2>\n\n\n\n
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<\/a><\/figure>\n<\/div>\n\n\n4. Sign Out of Netflix<\/h2>\n\n\n\n
<\/a><\/figure>\n<\/div>\n\n\n5. Clear the Netflix App Data<\/h2>\n\n\n\n