![\"Disney](\"https:\/\/helpdeskgeek.com\/wp-content\/pictures\/2022\/02\/image.jpeg\")
<\/a><\/figure>\n<\/div>\n\n\nWhy Is Disney Plus Not Working?<\/h2>\n\n\n\n
Connectivity issues, temporary system glitches, incorrect clock settings, corrupt browser cache, device compatibility issues, and problems with your Disney Plus account or subscription will interrupt Disney+ services on your device.<\/p>\n\n\n\n
Go through the troubleshooting fixes listed below for more information on fixing Disney Plus issues on supported devices.<\/p>\n\n\n\n
1. Check Your Internet Speed<\/h2>\n\n\n\n
Disney Plus may fail to load content on your streaming device if your internet connection doesn\u2019t meet Disney Plus speed recommendations<\/a>. To stream High-Definition (HD) and 4K (UHD) content on Disney Plus, you\u2019ll need a network connection with a minimum download speed of 5.0 Mbps and 25 Mbps, respectively.<\/p>\n\n\n\n Use web-based tools like SpeedOf.me, Speedtest.net, or Fast.com to determine your network strength. Visit any websites above on your device\u2019s web browser and compare the \u201cDownload Speed\u201d to Disney Plus\u2019 recommendations.<\/p>\n\n\n Restart your router if your internet speed falls below the requirement. That should help refresh and boost your Wi-Fi connection speed. Put your device in and out of airplane mode on mobile phones or tablets and try again.<\/p>\n\n\n\n You should also try to decongest the network\u2014disconnect unrecognized\/idle devices and suspend bandwidth-heavy activities like online gaming, app updates, file downloads, etc.<\/p>\n\n\n\n Reset your router\u2019s settings to factory default or contact your internet provider if the connection speed remains slow or unstable. You may have hit your usage limit, or your ISP throttled the connection speed.<\/p>\n\n\n\n Try watching content on other streaming apps like Netflix, Hulu, Amazon Prime Video, or YouTube. If you can\u2019t stream content on any app, try maximizing your network speed<\/a> and ensure your device is working correctly. Otherwise, check Disney Plus\u2019 server status if the problem is specific to Disney Plus.<\/p>\n\n\n\n Server-side malfunctions could trigger the \u201cError Code 41\u201d and \u201cError Code 12\u201d alerts on your device. If your device won\u2019t open Disney Plus, the streaming platform\u2019s servers are probably under maintenance or overburdened with an unusually high traffic surge. <\/p>\n\n\n\n Site-monitoring tools like DownDetector<\/a> can help detect server downtime, outage, request overload, and other server-related issues. If DownDetector reports a problem or Disney Plus displays any of the above-mentioned error codes, you\u2019ll have to wait until Disney Plus\u2019 servers are back up and running.<\/p>\n\n\n\n You may not be able to access Disney Plus if you\u2019re using a Virtual Private Network (VPN) connection. It\u2019s also possible to get the \u201cError Code 73\u201d and \u201cError Code 31\u201d if Disney Plus can\u2019t verify your location. If you\u2019re using a VPN, turn it off and try opening Disney Plus again.<\/p>\n\n\n\n Disabling location services could also prevent Disney Plus from working correctly on mobile devices.<\/p>\n\n\n\n If you\u2019re streaming Disney Plus on an iPhone or iPad, go to Settings<\/strong> > Location Services<\/strong>, and toggle on Location Services<\/strong>.<\/p>\n\n\n On Android devices, go to Settings<\/strong> > Location<\/strong> and toggle on Use location<\/strong>.<\/p>\n\n\n Your device needs to have the correct time settings for Disney Plus to sync videos. Incorrect clock settings may trigger the \u201cError Code 38\u201d and other error messages. Check your device\u2019s time settings and ensure it aligns with your timezone.<\/p>\n\n\n\n Disney Plus works on a wide variety of devices\u2014smart TVs, smartphones, tablets, gaming consoles (Xbox or Playstation), web browsers, set-top boxes, etc. However, the streaming platform doesn\u2019t support all devices.<\/p>\n\n\n If Disney Plus isn\u2019t working on your iPhone, iPad, or iPod Touch, make sure they\u2019re running iOS 12.0 or later. On Android mobile devices, Disney Plus supports Android Lollipop v5.0 or later. For Android TV, you\u2019ll need to have Android TV OS 5.0 or later to use Disney Plus.<\/p>\n\n\n\n This support article on Disney Plus\u2019 website<\/a> covers the comprehensive (software and hardware) requirements for supported devices.<\/p>\n\n\n\n Disney Plus recommends using the latest browser version to enjoy the best streaming experience. Update your browser if Disney Plus isn\u2019t working on your computer\u2014Windows PC, Mac, and Chromebook. Go through Disney Plus\u2019 browser requirements<\/a> for more information.<\/p>\n\n\n\n Close Disney Plus, wait for 5-10 seconds, and reopen the app. If you\u2019re streaming Disney Plus on an Android device, force close the app<\/a>, clear its cache data, and try again.<\/p>\n\n\n You can also force-close Disney Plus on streaming devices like Amazon Fire TV, Fire TV Stick, and Google Chromecast. Head to your device\u2019s instruction manual to learn how to force-close and clear apps\u2019 cache data.<\/p>\n\n\n\n The Disney Plus app may crash or freeze if your device lacks enough Random Access Memory (RAM)<\/a>. Close or force-close apps you aren\u2019t using and check if that resolves the problem.<\/p>\n\n\n\n If it’s bug-ridden, Disney Plus may stop working correctly or throw some error codes. So, head to your device\u2019s app store and ensure you have the latest version of the app installed on your streaming device.<\/p>\n\n\n If Disney Plus is stuck on the loading screen on your iPhone, iPad, or Apple TV, head to the Disney Plus page on the App Store<\/a> and update the app. For Android-powered devices, update Disney Plus from the Play Store. On Amazon Fire TV devices, search for Disney Plus and update the app if there\u2019s a new version.<\/p>\n\n\n\n We recommend turning on Automatic App Updates<\/strong> in your device\u2019s settings menu. That\u2019ll trigger your streaming device to automatically update Disney Plus (and other apps) in the background when a new version is available.<\/p>\n\n\n\n Disney Plus could malfunction if your device\u2019s operating system (OS) or firmware is out-of-date. Check your device\u2019s settings menu and update its OS to the latest version.<\/p>\n\n\n\n Restart your streaming device if the problem continues after installing a firmware update. This troubleshooting solution can fix Disney issues on mobile devices, smart TVs, set-top boxes, etc.<\/p>\n\n\n\n You\u2019ll get the \u201cError Code 30<\/a>\u201d message on your screen if Disney Plus cannot link your device to your subscription. Sign out of Disney Plus and re-enter your account information to fix this problem.<\/p>\n\n\n\n If Disney Plus and other applications fail to work properly\u2014perhaps, they\u2019re freezing or crashing\u2014turn off your streaming device and turn it back on after a minute.<\/p>\n\n\n\n Alternatively, unplug the device from its power source and plug it back in. Connect your device to the internet and launch Disney Plus before opening any other app. This troubleshooting step can help fix black screen issues and other error messages.<\/p>\n\n\n\n Your browser may encounter issues loading Disney Plus if the site\u2019s cookies and data are corrupt. Deleting Disney Plus\u2019 site data will resolve these issues. Before you proceed, however, try accessing Disney Plus on a different browser.<\/p>\n\n\n\n If you can stream movies on other browsers, clear Disney Plus\u2019 cookies and site data on the problematic browser.<\/p>\n\n\n\n In Google Chrome, type or paste chrome:\/\/settings\/siteData<\/strong> in the address bar, and press Enter<\/strong>\/Return<\/strong>. Type disneyplus<\/strong> in the search bar and select Remove All Shown<\/strong>.<\/p>\n\n\n If you can\u2019t stream Disney Plus in Firefox, follow these steps to clear the streaming service\u2019s cookies and site data.<\/p>\n\n\n\n Close all Disney Plus tabs in Safari and follow the steps below:<\/p>\n\n\n\n Paste edge:\/\/settings\/siteData<\/strong> in your browser\u2019s address bar, press Enter<\/strong>, type disneyplus<\/strong> in the search bar, and select Remove all shown<\/strong>. <\/p>\n\n\n Open Disney Plus in a new tab and check if you\u2019re able to stream movies and TV shows without issues. Check out our tutorial on fixing web pages that load slowly if your browser still doesn\u2019t load Disney Plus. <\/p>\n\n\n\n Delete the Disney Plus app from your streaming device if none of the troubleshooting steps resolve the issue. Refer to this support article on the Disney+ Help Center website<\/a> to learn how to uninstall and reinstall the streaming app on your computer, TV, mobile device, etc.<\/p>\n\n\n\n Disney Plus customer service channels are available round-the-clock. Visit the Disney Plus Help Center, scroll to the bottom of the page, and select the Live Chat<\/strong> or Call Us<\/strong> option.<\/p>\n\n\n<\/a><\/figure>\n<\/div>\n\n\n2. Check Disney Plus\u2019 Server Status<\/h2>\n\n\n
<\/a><\/figure>\n<\/div>\n\n\n3. Disable Your VPN<\/h2>\n\n\n
<\/a><\/figure>\n<\/div>\n\n\n<\/a><\/figure>\n<\/div>\n\n\n<\/a><\/figure>\n<\/div>\n\n\n4. Verify Clock\/Time Settings<\/h2>\n\n\n\n
5. Check for Device Compatibility<\/h2>\n\n\n\n
<\/a><\/figure>\n<\/div>\n\n\n6. Update Your Web Browser<\/h2>\n\n\n\n
7. Close and Reopen Disney Plus<\/h2>\n\n\n\n
<\/a><\/figure>\n<\/div>\n\n\n8. Close Other Apps<\/h2>\n\n\n\n
9. Update Disney Plus<\/h2>\n\n\n\n
<\/a><\/figure>\n<\/div>\n\n\n10. Update Your Streaming Device<\/h2>\n\n\n\n
11. Sign Out of Disney Plus<\/h2>\n\n\n
<\/a><\/figure>\n<\/div>\n\n\n12. Restart Your Device<\/h2>\n\n\n\n
13. Clear Disney Plus Site Data<\/h2>\n\n\n
<\/a><\/figure>\n<\/div>\n\n\nDelete Disney Plus\u2019 Data in Google Chrome<\/strong><\/h4>\n\n\n\n
<\/a><\/figure>\n<\/div>\n\n\nDelete Disney Plus\u2019 Data in Mozilla Firefox<\/strong><\/h4>\n\n\n\n
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<\/a><\/figure>\n<\/div>\n\n\nDelete Disney Plus\u2019 Data in Safari<\/strong><\/h4>\n\n\n\n
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<\/a><\/figure>\n<\/div>\n\n\nDelete Disney Plus\u2019 Data in Microsoft Edge<\/strong><\/h4>\n\n\n\n
<\/a><\/figure>\n<\/div>\n\n\n14. Reinstall Disney Plus<\/h2>\n\n\n\n
Contact Customer Support<\/h2>\n\n\n\n