{"id":65098,"date":"2022-10-17T18:00:00","date_gmt":"2022-10-17T22:00:00","guid":{"rendered":"https:\/\/helpdeskgeek.com\/?p=65098"},"modified":"2025-01-31T00:03:13","modified_gmt":"2025-01-31T05:03:13","slug":"hbo-max-downloads-not-working-9-fixes-to-try","status":"publish","type":"post","link":"https:\/\/helpdeskgeek.com\/hbo-max-downloads-not-working-9-fixes-to-try\/","title":{"rendered":"HBO Max Downloads Not Working? 9 Fixes to Try"},"content":{"rendered":"\n

HBO Max is an excellent streaming service with many beloved TV shows and a ton of Warner Bros movies. Have something you want to watch, and know you won\u2019t be on Wi-Fi? Then, you can download your favorite content to watch offline.\n<\/p>\n\n\n\n

But what do you do when those downloads don\u2019t work properly? Sometimes, a video will refuse to download on the HBO Max app, regardless of your actions. The good news is that there are easy fixes. \n<\/p>\n\n\n

\n
\"HBO<\/a><\/figure>\n<\/div>\n\n\n

1. Make Sure You Have the Right Plan\n<\/span><\/h2>\n\n\n\n

HBO Max lets you download content for offline viewing, but it\u2019s a feature only available to those on the ad-free plan. This plan is $14.99 per month or $149.99 per year, versus the $9.99 per month and $99.99 per year of the ad-supported plan. Unfortunately, you can\u2019t take advantage of the download feature if you aren’t an ad-free subscriber.\n<\/span><\/p>\n\n\n\n

2. Update The App\n<\/span><\/h2>\n\n\n\n

Sometimes a software update is all you need, and the first step in any troubleshooting process should be to update the app. Most of the time, your phone, tablet, or smart TV will automatically update. Still, if you\u2019re experiencing problems with HBO Max not downloading or performing correctly, download the latest version from the App Store or Play Store.\n<\/p>\n\n\n\n

3. Sign Out of and Restart HBO Max\n<\/span><\/h2>\n\n\n\n

Sign out of HBO Max and restart the app. Doing this is the digital equivalent of turning it off and back on again. \n<\/p>\n\n\n\n

On desktop:\n<\/p>\n\n\n\n

    \n
  1. Select your profile icon in the top right corner and then select Sign Out.<\/span>
    <\/li>\n<\/ol>\n\n\n\n

    On mobile:\n<\/p>\n\n\n\n

      \n
    1. Tap your profile icon in the top-right corner.
      <\/li>\n<\/ol>\n\n\n
      \n
      \"HBO<\/a><\/figure>\n<\/div>\n\n\n
        \n
      1. Tap the Gear<\/span> icon to open Settings.
        <\/li>\n\n\n\n
      2. Tap Sign Out<\/span> at the bottom of the screen.
        <\/li>\n<\/ol>\n\n\n\n

        4. Clear Cache\n<\/span><\/h2>\n\n\n\n

        The problem may lie in your cache if you\u2019re on an Android device. By clearing your cache, you can resolve a lot of potential issues.\n<\/p>\n\n\n\n

          \n
        1. Select Settings<\/span>.
          <\/li>\n\n\n\n
        2. Search for HBO Max and select it, then tap Storage & cache<\/span> or Storage.<\/span>
          <\/li>\n\n\n\n
        3. Tap Clear cache.<\/span>
          <\/li>\n\n\n\n
        4. Tap Clear data.<\/span>
          <\/li>\n<\/ol>\n\n\n\n

          After you do this, you\u2019ll need to sign back into HBO Max.\n<\/p>\n\n\n\n

          5. Delete and Reinstall the HBO Max App\n<\/span><\/h2>\n\n\n\n

          If you\u2019re on an iPhone or iPad, you can\u2019t clear the app cache the same way you can on Android \u2014 but you can delete the app and reinstall it, which serves virtually the same purpose. To delete the app:\n<\/p>\n\n\n\n

            \n
          1. Long-press the app icon until options appear, and then tap Remove App.
            <\/span><\/li>\n<\/ol>\n\n\n
            \n
            \"HBO<\/a><\/figure>\n<\/div>\n\n\n
              \n
            1. When the confirmation prompt appears, choose Delete App.<\/span>
              <\/li>\n<\/ol>\n\n\n
              \n
              \"HBO<\/a><\/figure>\n<\/div>\n\n\n
                \n
              1. Tap Delete <\/span>again.
                <\/li>\n<\/ol>\n\n\n
                \n
                \"HBO<\/a><\/figure>\n<\/div>\n\n\n

                After you do this, you will need to go to the App Store to redownload and reinstall HBO Max. \n<\/p>\n\n\n\n

                6. Disable Your VPN\n<\/span><\/h2>\n\n\n\n

                A VPN is a good idea while browsing, but it can interfere with streaming services. If you\u2019re trying to download content, disable your VPN. HBO Max\u2019s servers might view the VPN as a piracy attempt rather than a preventative measure and block your download or throw a different error.\n<\/p>\n\n\n\n

                7. Turn Off Download Over Wi-Fi\n<\/span><\/h2>\n\n\n\n

                HBO Max respects your mobile data. It won\u2019t allow you to download TV shows or movies unless you\u2019re on Wi-Fi by default, but you can download over a mobile network if you want to. It\u2019s not a good idea unless you have unlimited data and a fast connection speed, but 5G users might want to take advantage of it.<\/p>\n\n\n\n

                  \n
                1. Open HBO Max.
                  <\/li>\n\n\n\n
                2. Tap your profile icon in the top-right corner.
                  <\/li>\n<\/ol>\n\n\n
                  \n
                  \"HBO<\/a><\/figure>\n<\/div>\n\n\n
                    \n
                  1. Tap the Settings<\/span> gear.
                    <\/li>\n<\/ol>\n\n\n
                    \n
                    \"HBO<\/a><\/figure>\n<\/div>\n\n\n
                      \n
                    1. Tap Downloads<\/span>.
                      <\/li>\n<\/ol>\n\n\n
                      \n
                      \"HBO<\/a><\/figure>\n<\/div>\n\n\n
                        \n
                      1. Tap the toggle beside Download over Wi-Fi Only.<\/span>
                        <\/li>\n<\/ol>\n\n\n\n

                        Remember that your download speed might be slower on a mobile network<\/a> than on Wi-Fi. But it can be beneficial when your mobile data is faster than your Wi-Fi.\n<\/p>\n\n\n\n

                        8. Renew the Download\n<\/span><\/h2>\n\n\n\n

                        When you download content to watch later<\/a>, the content is only available to you for a limited time. So if you haven\u2019t accessed it for a while, you might have to renew the download before you\u2019re able to watch. \n<\/p>\n\n\n\n

                        You\u2019ll have to be connected to the internet to do this, so don\u2019t wait until you\u2019re away from Wi-Fi or out of mobile network range. \n<\/p>\n\n\n\n

                          \n
                        1. Open HBO Max and tap the Downloads<\/span> icon at the bottom of the screen.
                          <\/li>\n<\/ol>\n\n\n\n
                            \n
                          1. Tap the !<\/span> next to any expired downloads.<\/li>\n<\/ol>\n\n\n
                            \n
                            \"HBO<\/a><\/figure>\n<\/div>\n\n\n

                            3. Tap Renew.<\/span>\n<\/p>\n\n\n\n

                            Once you download something, you have 30 days to enjoy it before the download expires. You only have 48 hours to finish watching something once you begin watching it. The good news is that you can renew downloads as often as you want unless the content is removed from HBO Max entirely.\n<\/p>\n\n\n\n

                            9. Change the Download Quality\n<\/span><\/h2>\n\n\n\n

                            If you\u2019re trying to download something that isn\u2019t working, try changing the download quality. By default, HBO Max tries to deliver the highest possible quality for your device \u2014 but if you lack the storage space, it won\u2019t download. Also, if your internet is too slow to download 4K content<\/a>, you might run into other issues.\n<\/p>\n\n\n\n

                            You can choose to download a lower-quality version that will take up less storage on your device and likely download even faster. \n<\/p>\n\n\n\n

                              \n
                            1. Open HBO Max and tap your profile icon.
                              <\/li>\n\n\n\n
                            2. Tap the Settings<\/span> gear icon.
                              <\/li>\n<\/ol>\n\n\n
                              \n
                              \"HBO<\/a><\/figure>\n<\/div>\n\n\n
                                \n
                              1. Tap Downloads<\/span>.
                                <\/li>\n<\/ol>\n\n\n
                                \n
                                \"HBO<\/a><\/figure>\n<\/div>\n\n\n
                                  \n
                                1. Tap Download Quality<\/span>.
                                  <\/li>\n<\/ol>\n\n\n
                                  \n
                                  \"HBO<\/a><\/figure>\n<\/div>\n\n\n
                                    \n
                                  1. Choose Fastest Download<\/span>.
                                    <\/li>\n<\/ol>\n\n\n\n

                                    Choosing this option will download the smallest, fastest file versus the highest-quality file. \n<\/p>\n\n\n\n

                                    When you\u2019re leaving accessible Wi-Fi and want something to watch on a long plane ride, downloading content to your mobile device is a great option. Just make sure you meet HBO Max\u2019s requirements. Then, if you run into trouble with the downloads, try one of these fixes to straighten out the problem. \n<\/p>\n","protected":false},"excerpt":{"rendered":"

                                    HBO Max is an excellent streaming service with many beloved TV shows and a ton of Warner Bros movies. Have something you want to watch, and know you won\u2019t be […]<\/p>\n","protected":false},"author":29,"featured_media":65085,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[10360],"tags":[10457],"class_list":{"0":"post-65098","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-streaming","8":"tag-max"},"acf":[],"aioseo_notices":[],"featured_image_src":"https:\/\/helpdeskgeek.com\/wp-content\/pictures\/2022\/10\/preview-media-HBO-Max.jpg","author_info":{"display_name":"Patrick Hearn","author_link":"https:\/\/helpdeskgeek.com\/author\/phearn\/"},"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t